Nnok com's Privacy Policy

Welcome to nnok com's Privacy Policy. This policy applies to our website, mobile app, and all services. By opening an account or using the platform at nnok com, you confirm that you have read and fully agree to this Privacy Policy.

We believe your personal data belongs to you alone. nnok com never sells or rents your information to third parties without your consent. This privacy policy is prepared in accordance with applicable Bangladeshi data protection laws and international standards.

This policy is written in Bengali so our Bangladeshi members can easily understand it. If anything is unclear, feel free to reach out to our support team.

Nnok com collects various types of information to keep its services running smoothly. This data comes from three main sources — what you provide directly, what is collected automatically as you use the platform, and information required for identity verification.

Information You Provide Directly:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Current address and postal code.
• National ID or passport number (for KYC verification).
• Payment details — Mobile Pay/Nagad/Rocket number or bank account information.

Automatically Collected Data:

• IP address and device information (model, operating system).
• Browser type and version.
• Logs of which pages were viewed on the platform and for how long.
• Login and logout timestamps, along with location data.
• Betting history and transaction records.

Nnok com uses collected data only for specific, legitimate purposes. We never use your information for anything not described in this policy.

• Account Management: For registration, login, identity verification, and account security.
• Payment Processing: To process deposits, withdrawals, and financial transactions successfully.
• Customer Support: To handle your complaints, questions, or issues.
• Fraud Prevention: To detect unusual transactions or suspicious activity.
• Legal Obligations: To meet regulatory requirements under the laws of Bangladesh.
• Personalised Experience: To present offers and bonuses tailored to your preferences.
• Contact: To send important updates, policy changes, and promotional messages.
• Responsible Gaming: To detect signs of excessive betting and alert members in a timely manner.

Nnok com never sells your data to advertisers or shares it with third parties for marketing purposes without your consent.

Nnok com uses industry-standard technology to keep your data secure. Our servers are fully encrypted at all times, and regular security audits are conducted.

• SSL/TLS Encryption: Every connection on the platform is secured with 256-bit SSL encryption.
• Data Storage: Your data is stored on secure, access-controlled servers. Unauthorized access is completely prevented.
• Two-Factor Authentication (2FA): Two-factor authentication is available to secure your account at login.
• Restricted Access: Only authorized personnel can access specific data.
• Regular Backups: Regular backups are maintained to prevent the risk of data loss.

Data Retention Period: Even after account closure, certain data may be retained for up to 5 years due to legal obligations. Once that period ends, the data is permanently deleted.

Nnok com never sells your personal information. However, limited data may be shared with trusted partners in specific circumstances.

• Payment Processors: Only the information necessary to complete transactions is shared with Mobile Pay, Nagad, Rocket, and our banking partners.
• Identity Verification Services: With approved verification agencies for the KYC process.
• Legal Authorities: When required by Bangladeshi law or court order.
• Fraud Prevention: With relevant regulatory authorities for investigations into money laundering or fraud.

In each of these cases, only the minimum information necessary is shared. All third-party partners of nnok com operate under strict confidentiality agreements.

The nnok com website and app use cookies to enhance your experience. Cookies are small data files stored in your browser.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and run core platform functions. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme.
• Analytics Cookies: To understand which parts of the platform are most used and to improve them accordingly.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable cookies through your browser settings, though doing so may affect some platform features. nnok com does not use any third-party tracking cookies or cross-site tracking.

As an nnok com member, you have specific rights over your personal data. We fully respect and uphold each of these rights.

• Right to Access: To find out what information we hold about you, submit a request — we'll respond within 30 days.
• Right to Correction: If any of your information is incorrect, you can request that it be updated.
• Right to Erasure: Upon account closure, you may request deletion of all data except what must be retained for legal reasons.
• Right to object to processing: You can object to marketing communications or certain types of data processing.
• Right to Data Portability: You can request a copy of your data in a standard, portable format.
• Right to Complain: If you are dissatisfied with how your data is handled, you have the right to file a complaint with the relevant authority.

To exercise these rights support@nnokcom.app-. We will respond within a maximum of 30 business days.

If you have any questions or concerns about nnok com's privacy policy, contact us directly. Our dedicated privacy team is ready to respond to all your queries.

• Email: support@nnokcom.app
• Live Chat: Available 24/7 at the platform's Help Center.
• Response time: Responses are typically provided within 24–48 hours.

Policy Updates: nnok com reserves the right to update this Privacy Policy. You will be notified in advance by email of any significant changes. Minor updates will be indicated by a revised date at the top of the page. Continued use of the platform after any policy change constitutes your acceptance of the updated terms.